Terms of Service

By accessing and using QovaTech's website and services, you accept and agree to be bound by these terms. If you do not agree, please do not use our services.

QovaTech provides business automation solutions, including but not limited to:

• Custom SaaS development and implementation
• CRM system automation and optimization
• API integration and connectivity solutions
• Marketing automation and workflow optimization
• Business process automation consulting
• Technical support and maintenance services

As a client of QovaTech, you agree to:

• Provide accurate and complete information for project requirements
• Respond promptly to requests for information or feedback
• Make timely payments according to agreed schedules
• Ensure you have the necessary permissions for data and system access
• Comply with all applicable laws and regulations
• Not use our services for illegal or unauthorized purposes

Project-based services

• Payment schedules are defined in individual project agreements
• Typical structure: 50% upfront, 50% on completion
• Late payments may incur interest of 1.5% per month
• All payments are due within 30 days of the invoice date

Recurring services

• Monthly or annual billing cycles as agreed
• Automatic renewal unless terminated with 30 days' notice
• Pro-rated refunds for unused portions on cancellation

Client data and content

You retain all rights to your data, content, and intellectual property. QovaTech does not claim ownership of your business data or proprietary information.

QovaTech solutions

Custom solutions developed specifically for your business become your property on full payment. QovaTech retains rights to:

• General methodologies and frameworks
• Pre-existing tools and technologies
• Non-proprietary code and algorithms

QovaTech keeps all client information confidential, including:

• Business processes and proprietary methods
• Customer data and contact information
• Financial information and business metrics
• Technical specifications and system details

This obligation continues after project completion or termination of services.

Development projects

• Project timelines are defined in individual agreements
• Regular progress updates and milestone reviews
• Testing and quality assurance included in every project

Support services

• Response times: critical issues within 4 hours, general inquiries within 24 hours
• 99.5% uptime target for hosted solutions
• Regular system monitoring and maintenance

QovaTech's liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Data loss due to client system failures
• Third-party service interruptions

By the client

You may terminate services with 30 days' written notice. Completed work and outstanding invoices remain due.

By QovaTech

We may terminate services immediately for non-payment, breach of these terms, or illegal use of our services.

Any dispute arising from these terms will be resolved through:

1. Good-faith negotiation between the parties
2. Mediation by a mutually agreed mediator
3. Binding arbitration if mediation fails

QovaTech may modify these terms at any time. Material changes are communicated to clients with 30 days' notice. Continued use of our services constitutes acceptance of the modified terms.

Questions about these terms can be sent to:

• Email: [email protected]
• Phone: +20 103 289 2585
• Address: Alexandria, Egypt, serving clients worldwide